How do I transfer my Website to HihostNow?
This process is very easy. You can simply navigate to our main website http://www.hihostnow.com and choose the plan that best suits your needs.
Once you choose your plan, you can go through the order process, and complete your payment.
All accounts are created instantly upon payment, and once activated you will receive your Welcome Email which will include your login details and nameserver information. Once you get this email, reply with old hosting username and password we will transfer everything for you. You will be notified once the transfer is completed and you can proceed login to your Domain Registrar, and change the nameservers on that domain to the new nameservers that we provide you.
If you need any assistance in this process, HihostNow will be glad to help. We can either guide you through the process, or we can login to your domain register, and change the Nameservers for you.
How do I move my Website from my old host to HihostNow?
Yes, it is very simple for us to transfer over your entire website including your MySQL databases and DNS entrys. Basicly, all we would need to have is your old account information, and we would then take that information and use WHM to transfer your account directly to our server.
What kind of support does HihostNow offer?
We have Email support 24 hours a day, 7 days a week.
How long does it take to get my Website online?
If you ordered a new domain name through us, it will take 0-48 hours. If you are transferring an existing domain name to HihostNow, it will take 0-48 hours after you make the DNS change with your registrar.
Note: If you have a Unix Hosting Plan you can preview your site before your DNS updates by using http://serverip/~yourusername/
Can HihostNow Register a Domain Name for Me?
Yes. HihostNow offers affordable domain registration services. Now you can get a domain name for as little as N1,200/year.
Can HihostNow Customize a Package for Me?
Yes most definitely Jus send a mail with requirements
How do I move my MySQL Databases?
This can be used to back up a database or to move database information from one server to another.
1. Export A MySQL Database
This example shows you how to export a database. It is a good idea to export your data often as a backup.
# mysqldump username -ppassword database_name > FILE.sql
Replace username, password and database_name with your MySQL username, password and database name.
File FILE.sql now holds a backup of your database, download it to your computer.
2. Import A MySQL Database
Here, we import a database. Use this to restore data from a backup or to import from another MySQL server.
Start by uploading the FILE.sql file to the server where you will be running this command.
# mysql -u username -ppassword database_name < FILE.sql
Replace the parts in bold with your own information.
This powerful, easy to use command has many uses. Let's say you wanted to switch to HihostNow. Simply export your data on the old provider's server and import it on your account with the new host.
What payment options do you accept?
We currently accept all major Debit/credit cards worldwide.
We also accept payments via Scratch Card
How soon will my account be setup and ready to use?
Your account will be setup instantly upon payment. You will receive an email with your account information, IP address, user name and password. You can then start uploading your site.
*Note: VPS and Dedicated server orders may take up to 24 hours to be activated.
Do you register domain names?
Yes. Domain name registration starts at just N1,200.00 for annual registration.
Is there a minimum time contract/commitment?
At this time we do not have any contracts/commitments.
Do you host international domains?
Yes. We can host international domains from any country of origin.
Do you allow adult, warez or other illicit sites or content?
No. Please see our Terms of Service located at http://www.HihostNow.com/terms.html for allowed content.
Do you offer a money-back guarantee?
Yes. All services are covered by our hassle-free, 30-day money back guarantee: If for any reason you are not satisfied with our services in the first 45 days of signing up for your account, you may cancel and receive a full refund.
*Note: Domain registration fees are not refundable.
Will you place banners on my site?
No. HihostNow provides a paid service and there will be no banners or other forms of advertising placed on your web site by us.
What kind of customer support do you offer?
We offer 24/7 email, and phone support for all of our customers. Please note though that support is limited to the account holder for security and privacy reasons. We also do not currently offer end user support for customers of resellers.
*Note: Technical support requests are answered within 1 hour.
Can I upgrade my account in the future?
Yes, you can easily upgrade your account at any time. The cost is simply the price difference between the two plans.
Can HihostNow transfer my website from my old provider?
Yes, HihostNow will transfer all of your accounts from your previous provider completely free of charge upon sign up. When transferring accounts to our servers they remain exactly the same which means all of the files, databases, and email addresses.
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